1. Payment: 50% of full amount payable on confirmation of the reservation. Balance of amount due plus a damage deposit of R100.00 (Cash note please) is payable strictly on arrival. The indemnity deposit is refundable after checking out. Guests will be held liable for breakage's or damage
2. No refunds will be made for late arrivals or early departures
3. Checking In: Chalets are available from 13h00 on the day of arrival and should be vacated by 09:00 on day of departure, except by special arrangement.
4. Late Arrivals: (After 7.00pm). The night watch will have your key and assist you in settling in. Checking in procedure can be done in the morning.
5. Inventory to be checked on arrival and discrepancies to be reported immediately.
6. Chalets are equipped with: Linen, cutlery, crockery, cooking utensils, Electric kettle, Fridge, Hot plate stove and braai area with grid & free firewood. Microwaves can be supplied at an extra cost of R10.00 per day.
7. Please bring: your own towels, dish towels, dish washing liquid, coat hangers, toiletries and a torch.
8. Chalets are serviced daily except for dish washing : Private arrangements with your maid to do dishes in her spare time is permissible, but must be regarded as an extra cost of R10.00 per day and payment should be made directly to her. A R10.00 levy will be charged for unwashed dishes on day of departure.
9. Laundry facilities: Are available in town at the A-Z Laundromat.
10. Pensioners discounts available out of season on request.
11. Cots are available on request.
12. Private areas: Please respect all areas marked “Private”
13. Litter: Please help us to keep the countryside free of litter and pollution, especially cigarette butts.
14. No pets allowed.
15. FIRE HAZARD: As Sabi star is a forested area, please take special care with campfires and cigarettes. NO FIREWORKS are allowed in the resort.
16. No disturbing music, noise, violence or unseemly behavior will be tolerated anywhere in the resort.
17. Hiking Trails: The short walk to the waterfall (60 Minutes) and the Crested Eagle Trail (5.5 Km - 5 hrs) are marked with "Yellow spots". A map of the Crested Eagle Trail is available from reception. Bring Hiking boots or strong walking shoes.
18. Drains: The drains work on a septic tank basis. Please refrain from flushing foreign matter down the toilets.
19. Mattresses: Damaged mattresses will be charged for at full replacement cost.